Designed a free-standing customer service facility for the repair and upgrade of PC’s to be installed in commercial electronic retail stores. The facility contained a reception counter for interacting with customers and processing service requests, an operating room for executing the service requests on the given electronics, and ample storage cabinetry for systems awaiting service. Generated CAD models of candidate concept structures using SolidWorks. Optimized floor plan layout to maximize storage capacity while minimizing overall footprint within retail store. Coordinated with various vendors to obtain quotes for fabrication of prototype.[/vc_column_text][/vc_column][vc_column width=”1/6″][vc_row_inner][vc_column_inner width=”1/1″]
Senior Design Project
The goal of the intake process improvements is to reduce the time the customer spends at the desk. This task began by taking experimental data at an existing service desk in Dallas, TX. The results of this experimental data lead to recommendations that lead to a five minute reduction (11 minutes to 6 minutes) in the time the customer spends at the desk. This was done by rearranging intake components to being performed in parallel instead of in series (Sect. 3.1).
The staffing analysis is used to determine the number of employees needed to run the desks in a metropolitan area. Technical staff is determined by the number of transactions a desk takes in and sales staff is determined by the number of hours the desk is open. There are six stores and we assume that each of those stores has seven transactions per day with 80% of transactions being in store and 20% being in home. With these assumptions there will need to be nine full time technical staff members. Each desk will be open for 52 hours per week. There will need to be a total of 9.75 full time sales staff to operate the six desks (Sect. 3.2).
Design of the desk is divided into three parts. The front desk needs to be no wider than 7’10” wide and 2’ deep. The desk must store all necessary POS equipment and meet ADA requirements. The design meets these constraints and is arranged so that the most frequently used equipment is most accessible (Sect. 4.5).
Storage must accommodate 70 units assuming a 50/50 mix of laptops and desktops. The storage must meet ADA requirements, most importantly a cabinet range from 9” to 48” tall for each of the different storage types (Sect. 4.4).
The fixture layout must also meet ADA requirements, specifically a 5’ turning radius and 3’ wide door. The overall footprint must also be less than 125 sq. ft. The goal is to have the entire service desk be constructed for under $20,000 per unit (Sect. 4).
The final design meets all requirements and constraints. The front desk and the back storage area are seamlessly combined into a continuous design that allows for a comfortable work space as well as a comfortable area for customers to interact with sales staff.[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” bg_position=”left top” bg_repeat=”no-repeat” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”22″][vc_column width=”1/1″]
Fixture Design: Candidate Solution
Fixture Design: Storage Capacity Optimization
Operations: Intake Process Optimization
Operations: Staffing Model Analysis